Complete Ailment:We decrease trailing to my home loan XX/XX/XXXX and you will called Quality with the XX/XX/XXXX to go over just what my personal possibilities was to reduce brand new default. For each and every XXXX ( worker id XXXX ), I https://paydayloancolorado.net/alamosa/ could increase my forbearance otherwise submit an application for losings minimization and she would mail papers back at my household. With the XX/XX/XXXX XXXX ( staff id XXXX ) reported that my deferment contract is actually owed back by the XX/XX/XXXX with home financing payment due XX/XX/XXXX. I never obtained it agreement neither did We get any cell phone calls on a potential deferment. With the XX/XX/XXXX, XXXX ( personnel id XXXX ), reported that basically are incapable of build an installment next I would need submit an application for losses mitigation. I advised XXXX all of our adversity could be solved therefore we you’ll restart costs XX/XX/XXXX however, XXXX mentioned that wasn’t an option and so i registered my paperwork into the XX/XX/XXXX. Toward XX/XX/XXXX a page try mailed stating my ask for guidelines is denied due to me personally maybe not recognizing the latest deferment option. My personal mortgage lender pushed myself into an agenda that i couldn’t adhere to, forcing us to get an alternative merely to become refuted. I’ve just implemented the latest classes of my mortgage lender and often today be left abandoned.
Ailment Information:
For having the offer complete we wanted to Within that time we had been not able to make the trail repayments.
Since that time the condition has changed we want to grab Caliber up on the offer. Since we can afford it Caliber really wants to would an excellent ( DIL ). Indeed the Caliber only has come interested in performing an effective DIL for years now. We were most surprised whenever Caliber offered you the mortgage Modification. Happily surprised. Now that we are able to pay for they we believe they don’t really want me to Customize the mortgage. We believe the borrowed funds modification provide of the Quality was a fake offer they know we can maybe not pay the payments at the day so that they offered they to help you united states. Given that we can afford it they don’t have so you’re able to us. We believe Quality is really throughout the real estate industry maybe not the borrowed funds team. They use the fresh new ( DIL ) to build up characteristics following promote brand new to their cousin company the fresh XXXX XXXX XXXX at a discount then your Believe resells they on a revenue. We feel the Given can make entire so you’re able to Caliber to your losings on financing and so are tearing of one’s taxation Payer toward a major Category peak. You must check out the that it.
Complaint Details:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.
